Customer Service Policy

1. Customer Inquiries

We value your business and are committed to providing excellent customer service.
If you have any questions, concerns, or require assistance, please don’t hesitate to reach out to our customer service team.

 

You can contact us through the following channels:

Email: Info@colorfusionapparel.com , Support@colorfusionapparel.com or Sales@colorfusionapparel.com
Phone: 407-309-2177

Live Chat: Available on our website during specified hours.
Our customer service team strives to respond to all inquiries within an hour, typically during our business hours, between 8AM AND 5PM EST, Monday to Friday but we aim to address inquiries as promptly as possible.

2. Returns and Refunds

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your product,
please refer to our Returns and Refunds Policy for detailed information on how to return or exchange items, as well as our refund process.
It is essential to note that custom or personalized t-shirt orders may be non-refundable unless there is a defect or a deviation from your original order.

3. Order Tracking

For your convenience, we provide order tracking services. Once your order has been shipped,
you will receive a tracking number, and you can track the status of your delivery on our website or with the carrier.

4. Product Concerns

If you encounter any issues with the quality or condition of your purchased t-shirt,
please contact our customer service team immediately. We will work to address your concerns and provide a suitable resolution.
Please include the order number, a description of the issue, and any relevant photos to expedite the process.

5. Feedback and Reviews

We welcome your feedback and reviews.
Your opinions help us improve our products and services.
You can share your experiences and insights by leaving reviews on our website or by contacting our customer service team directly.

6. Privacy and Security

We take the privacy and security of your personal information seriously.
Please refer to our Privacy Policy for information about how we collect, use, and protect your data.

7. Accessibility

We are committed to ensuring our website is accessible to all customers, regardless of their abilities.
If you encounter any accessibility issues while using our website, please let us know, and we will do our best to address them promptly.

8. Contact Information

If you have any questions or need assistance with our products or services, please don’t hesitate to contact our customer service team.
We are here to help and make your shopping experience enjoyable.

Thank you for choosing Color Fusion apparel.
We appreciate your business and look forward to serving you.